Privacy Policy

The Ropetackle Centre Trust is committed to safeguarding the privacy of all visitors to www.ropetacklecentre.co.uk (the ‘Site’) and our Box Office. This Privacy Policy sets out the basis on which we will process any personal data we collect from you or that you provide to us. Please read the following Privacy Policy to understand how we use and protect the information that you provide to us.

• Contacting Ropetackle
  For the purpose of the Data Protection Act 1998 (the ‘Act’), the data controller is the Ropetackle Centre Trust, which is a charity registered in England and Wales. (Registered Charity No.1109381) If you want to know what information we hold about you or if you have any other queries in relation to this Privacy Policy, our contact details are as follows:
  Postal Address: Ropetackle Centre, Little High Street, Shoreham-by-Sea, West Sussex BN43 5EG Email: admin@ropetacklecentre.co.uk
• Information that We Collect from You
  2.1 By visiting the site and using our Box Office, you are agreeing to the terms and conditions of this Privacy Policy.

2.2 We may collect information that you provide to us for the purpose of subscribing to our website and box office services, email notifications, newsletters and/or marketing information.

2.3 We may collect generic information about your visits to and use of the Site such as your IP addresses, geographical location, browser type, referral source, length of visit and number of page views. Individual users will not be identifiable from this information and we will only use this for optimising the use of the Site and honing our marketing strategy.

• Use of Your Information
  3.1 We will only use your information for the following purposes:
  (a) to ensure that content from the Site is presented in the most effective manner for you and for your computer;
  (b) to provide you with marketing communication, news and information by email about events that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  c) to internally monitor users’ use of the Site to enable us to analyse audience make-up, track booking patterns, review audience attendance and review other Site behaviour in order to determine what other events you may be interested in and to help us improve our service delivery generally.
• Disclosure of your Information
  4.1 Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us to any third-party, apart from the provider of the Box Office system (Ticketsolve), who are fully GDPR compliant.
• Cookies
  5.1 The Site will shortly start using cookies to ensure that you get the most out of the Site. A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

5.2 Therefore, we may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of the Site, to improve the Site’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit the Site, to monitor website traffic and to personalise the Site for you.

5.3 If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies. For more information, please consult the ‘Help’ section of your browser.

5.4 As mentioned above, we may use an analytics service provider for website traffic analysis and reporting. Analytics service providers generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to the Site may be used to create reports about the use of the Site and the analytics service provider will store this information.

• Third Party Sites

6.1 The Site may contain links to websites that are operated by third parties, such as our sponsors. We do not control those websites and as such this Privacy Policy does not apply to those websites. Please consult the terms and conditions and privacy policy of those third-party websites to find out how they collect and use your personal data and to establish whether and for what purpose they use cookies.

• Security and Data Retention
  7.1 We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information, including your name, address, email and phone number (if provided) on our electronic records for a reasonable lawful period, or until you ask us to remove it.
• International Data Transfers
  8.1 Our servers are situated in the UK; however, we collect data from wherever users are situated. The information that we collect may therefore be transferred to the UK from any other country in which you may be located and will be subject to UK data protection laws rather than the laws of the country in which you are resident.
• Your Rights
  9.1 You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the information provided above. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you and to require you to provide us with appropriate identification.
  9.2 You may request us to cease sending you any marketing information at any time by notifying us in writing.
  9.3 If you have received unwanted, unsolicited emails sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to admin@ropetacklecentre.co.uk for review.
• Updating Information
  Please let us know if the personal information which we hold about you needs to be corrected or updated at any time.
• Changes to our Privacy Policy
  We reserve the right to make changes to the Privacy Policy from time to time so please check it periodically.