Wednesday 24th March
As previously indicated, our staff are in the process of rescheduling shows which have had to be postponed. We are pleased to say we have been able to agree future dates for a substantial number of shows and discussions are ongoing with performers and promoters in relation to others.
Where fresh dates have been agreed – although, for obvious reasons, these can only be provisional at this stage – they are shown on our website, and tickets will remain valid for those shows. Other fresh dates will be added to the website as soon as they are agreed and we are optimistic that few, if any, shows will have to be cancelled.
Customers who had or have tickets for the postponed shows will be contacted over the coming days and advised of the new dates. In common with many other venues, we are asking them to retain their tickets even though the new dates may be some way into the future.
Although we recognise that some customers may prefer a refund, we very much hope that most will be content with the re-scheduling, and this is why:
As most people will be aware, Ropetackle came through a very difficult period last year, when a public appeal was launched to help us to stay open. Thankfully, due to the generosity of those who donated, and strong ticket sales in the second half of the year and into 2020, our finances are now in a reasonably healthy state.
However, this current situation, with the Centre being closed for an uncertain period, will, inevitably put a strain on our finances. Ticket sales account for some two thirds of our revenue, the risk being that if we had to make numerous refunds, this would impact on our overall position.
If ticket holders are not able, or do not wish to come to a re-scheduled show, we are therefore asking them to consider these alternatives:
- a voucher for the value of the ticket which can be used for another show
- donating the ticket value (or part of it) to Ropetackle
- deferring a decision for the time being, in the hope that when we re-open, the ticket holder is happy with the fresh date.
Many thanks for your continued support at this challenging time. Stay safe and well and our very best wishes to you all.