Box Office Opening Hours
Monday – Saturday 10am – 4pm and an hour before the start of the performance.
Tel 01273 464440
Email boxoffice@ropetacklecentre.co.uk
COVID-19
There have been some important changes to ticketing during the COVID-19 pandemic, including the suspension of physical tickets, restrictions on group bookings, and socially distanced allocated seating. Read more below. Or click here to view our current safety measures.
How to book
Online: you can book online 24/7; simply click on the event you are interested in.
Telephone: you can book over the phone by calling 01273 464440 during opening hours.
In person: you can book in person during opening hours.
Gift vouchers
Vouchers are available to purchase online, in person, and over the phone. Find out more here.
Seating: To comply with social distancing guidance, seats for most shows now need to be chosen at the time of booking. The centre opens an hour before the start of a performance, and doors usually open between 15-30 minutes before the show. We recommend arriving at least half an hour before the start of a show.
Reservations: Under the new guidelines, we are not able to seat people in groups until further notice. If you have any special access or seating requirements, please let us know ahead of the show so we can accommodate your needs.
Group bookings: From 17 May – 21 June 2021, according to the government roadmap out of lockdown, the “rule of six” will apply. We have therefore limited group bookings to six maximum. Please do not book for two or more households; while two households may meet indoors under the guidance, distinct households must remain socially distanced. If you have already booked as part of two or more households, you must let us know so we can accommodate social distancing.
Fees: There is a £1 booking fee for tickets booked online and over the phone. Booking fees are capped at £5 so if you buy five tickets or more, you will only incur a £5 charge. There is no booking fee if you buy tickets in person from the Box Office. Some prices are shown inclusive of a venue levy, which supports the maintenance and running costs of the Centre.
Fulfilment: Physical tickets have been suspended during the pandemic in an effort to be contactless. You will be checked in by name upon arrival. There is a £1 charge for postage. Tickets are posted out 2nd class on the next working day. If the event taking place within eight days of booking, tickets will automatically be held for collection. You may also choose to collect your tickets, and this can be done at any time prior to the event, or on the night if you wish.
Refunds/Returns: All tickets purchased from Ropetackle Arts Centre are non-refundable and non-returnable unless your event is cancelled. Please see our Terms & Conditions for more information.
Babes in arms: with the exception of Short Stories Tall Tales and other events specifically aimed at babies and preschoolers, babies aged 18 months and under may attend events for free, provided they sit on a parent’s lap. Parents should note the age guidance of each event and be aware that, aside from family shows, many events are more suitable for adult audiences. Please let us know via the comments box if you are bringing a baby.
Complimentary tickets
The following people may be entitled to a free ticket (subject to availability.) These must be arranged in advance by emailing boxoffice@ropetacklecentre.co.uk or calling the Box Office on 01273 464440
- People with disability requiring assistance may have one complimentary ticket for their personal assistant or carer;
- Press.
