Terms & Conditions

Please read the following terms and conditions carefully. By using this website and purchasing tickets via it you will be deemed to have accepted all relevant terms and conditions.

1. Once purchased, tickets cannot be exchanged or refunded unless an event is cancelled or rescheduled. As a customer it is your responsibility to ascertain whether an event has been cancelled or rescheduled. We will however make all reasonable attempts to notify customers of any such cancellation or alteration, but can make no guarantees in this respect.
2. The information provided on the website is correct at the time of submission. Programme and artist details are published in good faith, however, occasionally for reasons beyond our control changes may be necessary.
3. We reserve the right to make adjustments and alter the programme, including special offers, Ropetackle Friends concessions, and incentive rates, at any time without prior notice. Special offers, Ropetackle Friends concessions, and incentive rates do not apply to tickets already purchased.
4. For bookings made over the telephone and online there is a £1 booking fee per ticket, capped at £5. This means if you were to book over five tickets, you would still only be charged a £5 booking fee. Booking fees are non-refundable. The reason we charge these fees is to cover the operation of our booking system, without which we could not run. There are no booking fees when purchasing tickets in person.
5. As a member of the audience, you consent to any filming, photography, and/or sound recording of your participation at the event. We will endeavour to inform you prior to the commencement of the performance if any such recording is to take place.
6. If you arrive later than the advertised start time, or need to leave the auditorium during an event for any reason, you may be asked to wait until a suitable break before you can re-enter – this may be the interval.
7. Any customers who cause unreasonable disturbance during an event may be asked to leave the venue by our front of house team.
8. Drinks purchased are generally allowed in the auditorium with the exception of specific events deemed to be disturbed by the inclusion of drinks.
9. Food and drink purchased elsewhere may not be consumed within Ropetackle Arts Centre.
10. Smoking is not permitted within the Ropetackle Arts Centre.
11. Guide dogs are welcome at Ropetackle Arts Centre, however no other animals are allowed without prior permission.
12. If you have any specific access requirements for an event, please inform the centre in advance on 01293 464440.
13. Ropetackle is compliant with the Data Protection Act 1998. The personal information that you enter on the website is held securely and will not be used for any other purpose than for us to contact you about Ropetackle activities.
14. Event management reserve the right to make changes to these Terms & Conditions at any time without prior notice.
15. Event management accepts no responsibility for possessions lost or stolen on the premises.
16. Competitions and prize allocations are at the discretion of Ropetackle Arts Centre. Free tickets are subject to the same terms of admission as purchased tickets. Competitions may only be entered once by an individual; multiple entries by the same individual will invalidate all such entries. Competition tickets are event specific and can only be used for the exact show specified in the relevant communications.

  • star rating  Attracts great diverse acts from nostalgic 1970s acts to new local talent as well as great comedy. Bar and informal restaurant there as well with good ale and appetising home... read more

    August 18, 2019
  • star rating  We have been to the panto at the Ropetackle several times and this year it was as good, if not better than ever. It had all the ingredients we... read more

    December 29, 2019
  • star rating  Just returned from our first visit to this place to see a band. The refreshment prices were good for a venue, half the price of places like the o2 or... read more

    Marc H
    October 14, 2019
  • star rating  First visit from Southampton to the Ropetackle for a Jon Boden concert. We had a excellent experience considering covid.

    December 11, 2020
  • star rating  A great local venue, always something on that appeals to all people. Lovely to have a local arts venue and not to have to go to Brighton

    July 28, 2019
  • star rating  Recently moved to Shoreham, and it’s lovely to have an arts centre. There are lots of activities and the cafe provides a friendly central hub. We have attended several... read more

    July 28, 2020
  • star rating  Recently visited to attend an event. Needed a bit of support to assist with a hidden disability to make the visit successful and the venue went above and beyond to... read more

    avatar thumb NorthernGardener
    September 15, 2021
  • star rating  This venue is great for a night out. They have an assortment of entertainment, we mainly see bands or tribute bands. The one in July was Eagles tribute and the... read more

    October 10, 2019
  • star rating  Attended the venue for a gig by the Kubricks, this was our first visit to the Ropetackle and it will not be our last. Excellent staff on arrival being extremely... read more

    avatar thumb sarahbrooks18
    October 28, 2021
  • star rating  Just returned from our first visit to this place to see a band. The refreshment prices were good for a venue, half the price of places like the o2 or... read more

    avatar thumb Marc H
    October 13, 2019

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