Update: 1st April
ROPETACKLE – COVID-19 RE-SCHEDULING OF SHOWS
We are continuing to work with performers and agents to reschedule shows which have had to be postponed and are pleased to say we have been able to agree future dates for a substantial number of shows with ongoing discussions in relation to others.
Where fresh dates have been agreed, although, for obvious reasons, these can only be provisional at this stage, they are shown on our website, and tickets will remain valid for those shows. Other fresh dates will be added to the website as soon as they are agreed and we are optimistic that few, if any, shows will have to be cancelled.
In common with many other venues, we ask ticket holders to retain their tickets even though the new dates may be some way into the future.
Although we recognise that some ticket holders may prefer a refund, we very much hope that most will be content with the re-scheduling.
As most people will be aware, Ropetackle came through a very difficult period last year, when a public appeal was launched to help us to stay open. Thankfully, due to the generosity of those who donated, and strong ticket sales in the second half of the year and into this year, our finances are now in a reasonably healthy state.
However, this current situation, with the Centre being closed for an uncertain period, will, inevitably put a strain on our finances.
Ticket sales account for some two thirds of our revenue, the risk being that if we had to make numerous refunds, this would impact on our overall position.
If you are not able or do not wish to come to a re-scheduled show, we ask you to consider these alternatives:
- a voucher for the value of the ticket which you can use for another show
- donating the ticket value (or part of it) to Ropetackle
- deferring your decision for the time being, in the hope that when we are able to re-open, you are OK with the fresh date.
- decide you do wish for a refund, or
- are happy with a partial refund, or
- have any other queries
please contact firstname.lastname@example.org
Please be aware that in accordance with the Government’s furlough scheme, a number of members of the Ropetackle team are currently on furlough (continuing in our employment but not working), and that there may be some delay in responding to queries.
If you do email, please include your phone number as is it often easier to clarify things with a quick chat. Many thanks.