COVID-19

In common with other venues, we are continuing to monitor closely Government regulations and guidance to enable us to decide when may be able to open the Centre, ensuring that our audiences, volunteers and staff, are properly safeguarded. Please keep an eye on our website, emails and our social media channels over the coming weeks for more updates

RE-SCHEDULING OF SHOWS

We are continuing to work with performers and agents to reschedule shows which have had to be postponed and are pleased to say we have been able to agree future dates for a substantial number of shows with ongoing discussions in relation to others.

Where fresh dates have been agreed, although, for obvious reasons, these can only be provisional at this stage, they are shown on our website, and tickets will remain valid for those shows. Other fresh dates will be added to the website as soon as they are agreed and we are optimistic that few, if any, shows will have to be cancelled.

In common with many other venues, we ask ticket holders to retain their tickets even though the new dates may be some way into the future.

Although we recognise that some ticket holders may prefer a refund, we very much hope that most will be content with the re-scheduling.

As most people will be aware, Ropetackle came through a very difficult period last year, when a public appeal was launched to help us to stay open. Thankfully, due to the generosity of those who donated, and strong ticket sales in the second half of the year and into this year, our finances are now in a reasonably healthy state.

However, this current situation, with the Centre being closed for an uncertain period, will, inevitably put a strain on our finances.

Ticket sales account for some two thirds of our revenue, the risk being that if we had to make numerous refunds, this would impact on our overall position.

If you are not able or do not wish to come to a re-scheduled show, we ask you to consider these alternatives:

• a voucher for the value of the ticket which you can use for another show
• donating the ticket value (or part of it) to Ropetackle
• deferring your decision for the time being, in the hope that when we are able to re-open, you are OK with the fresh date.

If you:

• decide you do wish for a refund, or
• are happy with a partial refund, or
• have any other queries

please contact admin@ropetacklecentre.co.uk

Please be aware that in accordance with the Government’s furlough scheme, a number of members of the Ropetackle team are currently on furlough (continuing in our employment but not working), and that there may be some delay in responding to queries.

If you email, please include your phone number.